Cancellation & Refund Policy

A paid plan unlocks features on the site — such as removing limits on contact unlocks and making your listings eligible for featured placement. It is a digital service, delivered the moment payment is confirmed.

A plan does not guarantee that a property will sell or rent, nor any particular number of views, enquiries or calls.

You can stop using a plan at any time by writing to us. For a one-time lifetime plan there is nothing recurring to cancel — no further payment will ever be taken.

• You were charged more than once for the same plan — we refund the duplicate in full.
• Payment was taken but the plan was never activated on your account.
• You were charged by mistake, or without authorisation, and tell us promptly.
• You ask within 7 days of purchase and have not yet used any paid benefit — meaning no contact unlocks beyond the free allowance, and no listing featured.

• More than 7 days have passed since purchase.
• You have already used the paid benefits — unlocked contacts beyond the free limit, or had a listing featured.
• Your account was suspended for breaching our Terms of Use.
• The property did not sell or rent. We provide exposure, not an outcome.

If your situation is not covered here, write to us anyway and explain. We would rather look at it than hide behind a list.

E-mail [email protected] from your registered address with your payment reference and a short explanation. We acknowledge within 2 working days and decide within 7.

Approved refunds go back through the original payment method via our payment gateway — we cannot send them anywhere else. Once we approve it, the money typically reaches your account within 5 to 7 working days, depending on your bank or card issuer.

Any question about a payment, a charge you do not recognise, or a refund already requested — write to [email protected].